Shipping
All orders are typically processed within 2-4 business days. You will receive a tracking number once your order has shipped. Delivery times may vary depending on your location and chosen shipping method.
Canada Domestic Shipping
We currently offer free standard shipping on orders of $100 CAD or more (before tax). Orders are fulfilled via Canada Post, with shipping rates calculated at checkout.
United States Shipping
Orders to the United States are also fulfilled via Canada Post. Please note that orders may be subject to customs duties, taxes, or import fees upon delivery. These charges are the responsibility of the customer.
International Shipping
At this time, we do not ship outside of Canada and the United States.
Returns
We want you to feel confident in choosing Wild Horsetails for your horse care needs. If there’s an issue with your order, we’re here to make it right.
Returns & Refunds
Due to the nature of our products, we can only accept returns if your item was damaged in transit, you received the wrong product, or the item arrived defective. Please contact us within 7 days of delivery to request a return at support@wildhorsetails.com. Please include your order number, a brief explanation, and a photo if possible.
Eligibility
To qualify for a return, the item must be unused and in its original packaging, it must have been purchased directly from our website, and returns must be approved before being sent back.
Refunds
Once we receive and inspect your return, approved refunds will be issued to your original payment method.